Frequently Asked Questions (FAQs)

Find answers to your questions about our canvas products.

General Questions

What is Midnight Fine Art?
- Midnight Fine Art is an online platform dedicated to providing high-quality art supplies, custom art services, and a collaborative space for artists in India.
Who operates Midnight Fine Art?
- Midnight Fine Art is operated by MidniVaria.PVT.LTD, a company focused on supporting the art community in India.
Where are you located?
- Midnight Fine Art is based in India and caters exclusively to Indian customers.
What products and services do you offer?
- We offer a variety of canvases, airbrush tools, custom art commissions, artist collaborations, and educational resources for artists.
How can I contact customer support?
- You can reach our customer support team via email at midnightonline1025@gmail.com.
Is Midnight Fine Art only for professional artists?
- No, we welcome both professional artists and hobbyists. We provide products and services suitable for all skill levels.
Do you have a physical store?
- Currently, we operate exclusively online through midnightfineart.in.
Can I find Midnight Fine Art on social media?
- Yes, we are active on several social media platforms where we share updates, tips, and featured artworks.
Does Midnight Fine Art participate in exhibitions?
- Yes, we occasionally participate in and organize online and offline art exhibitions to showcase our community's work.
What makes Midnight Fine Art different from other art supply stores?
- Our focus on quality, affordability, and support for the artist community sets us apart. We also offer unique services like custom commissions and artist collaborations.

Ordering and Payment

How do I place an order?
- You can place an order by selecting the products you wish to purchase, adding them to your cart, and proceeding to checkout.
What payment methods are available?
- We accept credit/debit cards, net banking, and UPI payments.
Is it safe to use my credit card on your site?
- Yes, we use secure payment gateways and encryption to protect your payment information.
Can I pay for my order in installments?
- Currently, we do not offer installment payment options.
How do I know if my order was successful?
- You will receive a confirmation email with your order details after successful payment.
Can I change my order after placing it?
- Yes, you can modify your order before it is shipped by contacting us at midnightonline1025@gmail.com.
What happens if my payment fails?
- If your payment fails, please try again or contact your bank for assistance. You can also contact us for further help.
How do I apply a discount code?
- During checkout, enter your discount code in the designated field, and the discount will be applied to your order.
Will I receive an invoice for my purchase?
- Yes, an invoice will be emailed to you after your order is confirmed.
Can I place a bulk order?
- Yes, we accept bulk orders. Please contact us for special pricing and availability.

Shipping and Delivery

How long does it take to process my order?
- Orders are usually processed within 1-2 business days before being shipped.
How is shipping calculated?
- Shipping costs are calculated based on the weight, size of your order, and your location during checkout.
Do you offer free shipping?
- Free shipping may be available during promotions or for orders over a certain amount. Check our website for current offers.
Can I track my order?
- Yes, once your order is shipped, you will receive a tracking number via email.
What should I do if my order is delayed?
- If your order is delayed, please contact us with your order number, and we will assist in tracking the shipment.
Do you ship internationally?
- No, we currently only ship within India.
What happens if my order is damaged during shipping?
- If your order arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.
Can I change my delivery address after placing an order?
- You can change your delivery address before the order is shipped by contacting us.
What courier services do you use?
- We use reliable courier services such as Blue Dart, Delhivery, and India Post to ensure safe and timely delivery.
Do you offer express shipping?
- Express shipping options are available at an additional cost during checkout.

Returns and Refunds

What is your return policy?
- We accept returns within 07 days of delivery, provided the items are unused and in their original packaging.
How do I request a return?
- To request a return, contact us at midnightonline1025@gmail.com with your order number and reason for return.
Who pays for return shipping?
- The customer is responsible for return shipping costs unless the item is faulty or incorrect.
How long does it take to process a refund?
- Refunds are processed within 5-7 business days after the returned item is received and inspected.
Can I exchange a product?
- We only offer exchanges for defective or damaged items. Contact us to arrange an exchange.
What should I do if I received the wrong item?
- Contact us immediately if you received the wrong item, and we will arrange for the correct product to be sent.
Are there any items that cannot be returned?
- Custom or personalized orders, gift cards, and final sale items cannot be returned.
Will I receive a full refund for my return?
- Refunds are issued for the purchase price of the returned item. Shipping costs are non-refundable.
What if my refund is late?
- If your refund is late, check with your bank or contact us for further assistance.
How do I track my return?
- Once you ship your return, provide us with the tracking number to monitor the return process.

Products and Services

What types of canvases do you offer?
- We offer cotton, linen, and synthetic blend canvases in various sizes and textures, including pre-stretched and custom options.
Do you sell airbrush kits?
- Yes, we offer complete airbrush kits that include airbrushes, compressors, and a selection of paints and nozzles.
Can I order custom-sized canvases?
- Yes, we provide custom canvas sizing. Contact us with your specific requirements.
What is the quality of your canvases?
- Our canvases are made from high-quality materials, designed for professional artists and serious hobbyists.
Do you offer educational resources for beginners?
- Yes, we provide tutorials and guides on airbrushing techniques, canvas preparation, and other art-related topics.
Can I commission a custom artwork?
- Yes, we offer custom art commissions. Visit our Custom Commissions page for more details.
How do I care for my canvases?
- We recommend storing canvases in a cool, dry place and using archival-quality framing for finished artworks.
Are your products environmentally friendly?
- We are committed to sustainability and offer products made from eco-friendly materials wherever possible.
Do you offer bulk purchasing options for studios and schools?
- Yes, we offer special pricing for bulk orders. Contact us for more information.
What is the return policy for custom orders?
- Custom orders are non-refundable unless they arrive damaged or defective.

Artist Collaboration and Community

What is the Artist Collaboration Hub?
- The Artist Collaboration Hub is a platform where artists can sell their work, collaborate on projects, and receive marketing support.
How do I join the Artist Collaboration Hub?
- You can join by signing up on our website or contacting us at midnightonline1025@gmail.com for more details.
Are there any fees to join the collaboration hub?
- There are no upfront fees to join. We take a small commission on sales made through our platform.
What is the commission rate for artists?
- Artists earn a 22% commission on each sale made through Midnight Fine Art.
How do I get paid for my sales?
- Payments are processed monthly and deposited directly into your bank account.
Can I collaborate with other artists through the hub?
- Yes, the hub is designed to facilitate collaboration and networking among artists.
How does Midnight Fine Art promote my work?
- We offer professional marketing services, including social media promotion, email campaigns, and featured spots on our website.
What kind of support does Midnight Fine Art provide to artists?
- We provide technical support, marketing assistance, and opportunities for exposure through exhibitions and events.
Can I submit my portfolio for review?
- Yes, you can submit your portfolio through our website for consideration to join the Artist Collaboration Hub.
Do I retain the rights to my artwork?
- Yes, artists retain full rights to their work. Midnight Fine Art only facilitates sales and marketing

Can I customize the size of my canvas?

Yes, we provide custom canvas sizing to meet your specific requirements. Please contact us with your dimensions, and we'll be happy to accommodate your needs.

How do I choose the right canvas for my project?

Our knowledgeable staff can help you select the perfect canvas based on your medium, style, and project requirements. Feel free to call us during business hours for personalized advice.

What is the difference between primed & unprimed canvas?

Primed canvases are pre-coated with a primer to create a smooth, ready-to-paint surface. Unprimed canvases are untreated and allow you to apply your preferred primer or medium.

How should I care for my canvas?

To maintain the quality of your canvas, store it in a cool, dry place, and avoid direct sunlight. For stretched canvases, ensure they are kept flat or upright to prevent warping.

Can I order canvases in bulk?

Absolutely. We offer bulk purchasing options for schools, studios, and professional artists. Contact us for bulk pricing and availability.

Do you offer pre-stretched canvases?

Yes, we offer pre-stretched canvases in standard sizes. Custom stretched canvases are also available upon request.

What payment methods do you accept?

We accept all major credit cards, PayPal, and bank transfers for your convenience.

How can I contact customer service?

You can reach our customer service team by phone between 9 AM and 9 PM, seven days a week. Alternatively, you can email us at info@midnightfineart.com, and we will respond promptly.

Do you provide technical support for using canvases?

Yes, we offer technical support and advice on canvas preparation, painting techniques, and color blending. Our team is here to help you achieve the best results in your artwork.

Do you ship internationally?

Yes, we offer international shipping. Please get in touch with us for the shipping rates and delivery times.

What is your return policy?

We accept returns within 07 days of purchase. The canvas must be in its original condition. Please refer to our return policy for detailed information.